You may cancel an order before the shipment of the item(s) or the order that you want to cancel that has not been shipped yet. The same can be done by writing
to our support team on sales@prakruthivanam.com or calling us
on 9492903765 (Monday to Saturday, 9AM to 5PM). However, when a request for cancellation is made after shipment is completed, we will get back to you with an
update for the same within 24-48 business hours. A return charge will be applicable on such
Once we duly process the cancellation request, the order will be cancelled and the amount (if paid online) shall be refunded to you within 7 business days.
we accept returns only if there is damage, expired before the expiration date or any other problem from our side.
It can be done by writing to our support team on sales@prakruthivanam.com or calling us on 9492903765 (Monday to Saturday, 9AM to 5PM). In case of mail, kindly mention the order ID details in the subject, attach an image of the product and invoice for our reference.
The products will be picked up within 10 business days after confirmation. A return charge will be applicable on such orders. Refund or replacement of the product will be processed only if the products that reach us are in their original condition with their seals, labels and barcodes intact.
Replacement of an order is subject to the availability of stock. If the stock is not available, the amount will be refunded to you.
All the products sold by Prakruthivanam go through rigorous quality check before dispatch. In any rare case if your order is damaged, you may place a request for refund by following the procedure mentioned under “How to return an order”.